Delivery Policy

Most items are shipped using Australia Post or TNT within 1 working day of payment.

Some circumstances may prevent an order from being processed on the same day; some orders will be held for verification. This may cause a slight delay in shipping your order to you. For more information on our shipping policies, including rates, please feel free to contact us on (08) 7130 0148 or at sales@hificollector.com.au.

Orders placed on Saturdays, Sundays, or holidays will normally be processed the next business day.

Please note our free shipping service is applicable for Australian residents only. Please contact us for international shipping rates at sales@hificollector.com.au.

Prices

Please be aware that prices are subject to modification at any time without prior notice, and we cannot guarantee their accuracy. In the event of a pricing discrepancy, we reserve the right to either offer a refund or provide a credit as a remedy.

Warranty

Second Hand Items

All second hand items are covered by a minimum of 3 months warranty (90 days), some items are covered by a longer warranty period which will be specified on the product listing page.

Within this period, we will, at our sole discretion, repair or replace any components that fail in normal use. Such repairs or replacement will be made at no charge to you for parts and/or labor, provided that you shall be responsible for any transportation charges. Replacement products may be new or refurbished at our discretion.

This warranty does not apply to: (i) cosmetic damage, such as scratches, nicks, stains and dents; (ii) consumable parts, such as batteries, unless product damage has occurred due to a defect in materials or workmanship; (iii) damage caused by accident, abuse, misuse, water (in excess of specifications), flood, fire, or other acts of nature or external causes; (iv) damage caused by service performed by anyone who is not an authorized service provider of HiFi Collector; or (v) damage to a product that has been modified or altered without the prior written permission of HiFi Collector.

HiFi Collector is not responsible for return freight charges incurred in the return of goods under warranty, unless the items are DOA (dead on arrival).

Brand New Items

All brand new products are covered under the manufacturer’s limited warranty, unless otherwise specified. The warranty period varies and is dependent on the manufacturer and product.

All items under warranty will be replaced or repaired by the manufacturer. Turnaround time for warranty claims largely depends on the manufacturer or the distributor. However we will do our utmost to speed up the process.

HiFi Collector is not responsible for return freight charges incurred in the return of goods under warranty, unless the items are DOA (dead on arrival).

B-Stock / Ex-Demo

B-Stock / Ex-Demo items may come with our 3 months (90 days) warranty or may indeed feature a full manufacturer’s limited warranty. The type of warranty length will be advertised in the product listing.

HiFi Collector is committed to providing quality products and an exemplary level of service to our customers. We understand that you are human and may sometimes order the wrong item. We are human too and might have accidentally sent you the wrong item.

Any incorrect, missing or damaged items received must be reported to HiFi Collector within 24 hours of you receiving the delivery. ‘Dead on Arrival’ items will be eligible for a full refund or an instant replacement providing this is reported within 7 days of receiving the goods.

Goods that are not faulty can be returned and exchanged within 7 days of receipt. To exchange products, the goods must be returned in their original unopened packaging. Goods that have been opened will incur a re-stocking fee depending on their condition.

HiFi Collector will not cover the freight charges for returned goods unless we have accidentally sent the wrong item or the item is faulty. We are flexible and value your business. If you intend returning you goods for reasons other than Warranty claims, please contact us first by email at sales@hificollector.com.au.

Order Cancellations

XYZ Company Cancellation Policy

1. Cancellation Request: If you need to cancel an order, please contact us as soon as possible. Our team can only cancel orders that have not yet entered the shipping process.
2. Shipping Process: Once your order has entered the shipping process, we are unable to halt shipment. This process includes order preparation, payment processing, and packing for shipping.
3. Restocking Fee: Orders that have entered the shipping process and are subsequently cancelled will incur a 10% restocking fee. This fee is standard across our industry and helps to recoup the costs associated with payment processing and restocking at our supplier’s end.
4. Refunds: After the deduction of the restocking fee, the remaining refund amount will be processed back to the original mode of payment within a certain number of days, dependent on your card issuer’s policies.
5. Assistance: We understand that situations can change, and we’re here to help you navigate them. If you have any questions or require further assistance, please do not hesitate to contact us.
6. Understanding: We value your understanding in this matter. This policy helps us to maintain our commitment to providing all customers with the highest quality products and services.

By placing an order with HiFi Collector, you agree to the terms of this Cancellation Policy. If you have any questions about our Cancellation Policy, please contact us.

Consumer Data/Privacy policy

This statement sets out HiFi Collector’s policies relating to the privacy of your personal information.

These policies are based on national and international privacy standards.

The HiFi Collector website collects the following information from users:

A record of the visit including logs the following information for statistical purposes – the user’s IP address, the date and time of the visit to the site, the pages accessed and documents downloaded, the previous site visited and the type of browser used. No attempt will be made to identify individual users or their browsing activities except, in the unlikely event of an investigation, where a law enforcement agency may exercise a warrant to inspect our web server logs. This information is analysed at the end of each week and month to determine the site’s usage statistics.

HiFi Collector retains the shipping address and contact details of people who order products. This information is retained for the purpose of ensuring that the ordered goods are correctly delivered. They are stored in a secure area on HiFi Collector’s Local Area Network and will not be used for any other purpose nor disclosed to a third party without consent.

People who access the secure areas of the HiFi Collector’s site by login via a user name and password provided by HiFi Collector are identified by this login procedure and are assumed to be the person whom the login details were originally provided to. No personal details are provided to any other individual or organisation, except when permission is given by the person concerned.

When a user has clicked on a link to any other website, they leave the HiFi Collector site and are no longer protected by the HiFi Collector Privacy conditions and policy.

This privacy statement is periodically reviewed in line with the ongoing development of the HiFi Collector web site.

The text in this privacy statement is an adaptation of a statement provided and authorised by the South Australian Government.